Frequently Asked Questions

Getting the rental price right from the start is critical. Price too high and your property sits vacant; price too low and you leave money on the table. Our team assesses your property against current comparable rentals, market conditions and time of year to give you an accurate and honest appraisal. Contact us for a free rental appraisal with no obligation.

First impressions matter. A well-presented property attracts better quality renters and commands stronger rent. Before we list your property, we recommend:

• A professional clean throughout, including carpets if needed
• Fresh paint or touch-ups to walls where required
• Ensuring all lights, fixtures and appliances are in working order
• Tidying gardens and outdoor areas
• New or clean window coverings where possible

We will walk through the property with you and advise on anything that could improve presentation or rental value before we go to market.

Vacancy periods depend on presentation, asking rent and time of year. Our goal is always to minimise vacancy. We begin the re-leasing process well ahead of a tenancy ending and aim to have a new renter secured before the outgoing renter vacates. A short gap of a few days is standard to allow for the outgoing condition report and preparation for the incoming renter. Asking a competitive, market-aligned rent is the single biggest factor in reducing vacancy.

We have a thorough screening process for every applicant. This includes:

• A National Tenancy Database check for any adverse rental history
• Verification of income and employment to confirm the applicant can comfortably meet the rent
• Reference checks with previous property managers
• 100 points of identity verification
• A review of rental history and conduct

We present our recommendation to you with a full summary of the applicant. The final decision always rests with you as the rental provider.

We list every property across the major portals including realestate.com.au and domain.com.au, with professional photography and a well-written listing. We also promote your property through our own database of active renters and conduct both mid-week and weekend inspections as well as private appointments. Our approach is to generate strong enquiry quickly so we can secure a quality renter without unnecessary delay.

The first routine inspection is carried out approximately three months after the tenancy begins. After that, inspections are conducted every six months, which is the maximum frequency permitted under Victorian legislation. Following every inspection you will receive a written report with photographs, notes on the condition of the property and any maintenance items identified.

Rent is collected by direct debit on the due date. Once cleared through our trust account, funds are disbursed to your nominated bank account along with a monthly statement detailing all income and any outgoings for the period. You will also receive a full end of financial year statement to support your tax return.

Yes. Council rates, water charges, insurance premiums, maintenance invoices and other property-related costs can all be deducted directly from the rent before disbursement to you. All payments are itemised on your monthly statement and copies of invoices are retained on file.

We strongly recommend it. Rental provider insurance covers scenarios that standard home and contents insurance does not, including loss of rent, malicious damage and legal liability. The cost is relatively low compared to the protection it provides. Your property manager can advise on what to look for in a policy and can assist with any claims should they arise.

We monitor rent payments closely and act quickly on any arrears. Our arrears process is compliant with Victorian legislation and moves through clear steps, from initial contact and reminder through to formal notice if required. Most arrears situations are resolved promptly at the early stage. You will be kept informed throughout and we will not let an arrears situation drag without action.

Victorian rental legislation places a number of obligations on rental providers, including ensuring your property meets the Rental Minimum Standards before a tenancy begins, maintaining the property in good repair, completing required safety checks for smoke alarms, electrical and gas, and following correct processes for rent increases, inspections and ending a tenancy. Our team stays across all legislative requirements and manages compliance on your behalf so you are not caught out by changes to the law.

Our fees are competitive and reflect the full scope of service we provide. We do not believe in a low headline rate with extras bolted on for everything. Contact us directly and we will walk you through our fee structure honestly and transparently. There is no obligation and no hard sell.