Emergency Repairs

Tenant Support

What Qualifies as Urgent Repairs

FOR ALL CASES OF EMERGENCY: FIRE, POLICE OR AMBULANCE PLEASE DIAL 000

If you're facing an urgent issue from the list below, please contact the relevant tradesperson directly using the contact details on this page. The trade may be able to troubleshoot your situation over the phone before attending.

Non-urgent repairs that are not listed below should wait until the next business day.
If a tenant calls a trade for something that is not genuinely urgent, the tenant may be liable for the call-out cost.

During Office Hours Urgent Repairs

Office Hours: Monday to Friday, 9am-5pm.

Outside these hours, including weekends and public holidays, is considered after hours.

1300 141 888 Message Us

Residential Tenancies Act

Anything on this list is defined as an urgent repair under the RTA

Burst water service
Blocked or broken toilet system (where there is only one toilet)
Serious roof leak
Gas leak
Dangerous electrical fault
Flooding or serious flood damage
Serious storm or fire damage
Essential service or appliance for hot water, water, cooking, heating, or laundering not working
Gas, electricity, or water supply not working (where there is no area outage)
A cooling appliance or service provided by the rental provider not working
Safety-related device (e.g. smoke alarm, pool fence) not working
Fitting or fixture causing significant water wastage
Any fault or damage making the property unsafe or insecure
Serious problem with a lift or staircase

After-Hours Trades

Emergency Contractors for Tenants

Use the trade category that matches the urgent issue. Calling the wrong trade or for a non-urgent issue may result in a call-out fee being charged to you.