The Property

Please check the website and the booking confirmation messages carefully. While every effort has been made to describe the property accurately, we do not accept responsibility for any differences between the description and the actual property.

Similarly, we are not responsible if the accommodation that you choose does not meet your chosen style. To reduce the risk of this happening, please study the description of the property on the website, and/or ask us for details before you book.

We will not be responsible for the failure of utilities, essential services or appliances. We will take all reasonable steps to have the problem fixed if you tell us, but immediate repair may not be possible. We will not give you a discount on the unit if we cannot arrange a repair during your stay.

All properties are non-smoking, and pets are not allowed.


We will make the property available for your use and in a clean and tidy condition at the start time and date shown in the booking letter. We reserve the right to substitute a similar property in the unlikely event that the property is unavailable for any reason.

However, we may at any time cancel your booking if in our sole discretion there are reasons which require us to do so. If this happens, we will give you a full refund of all monies that you have paid, and we will have no further liability to you.


Details on accessibility features for guests with disabilities

  1. Wheelchair Accessibility: Where required ramps or elevators are in place to facilitate easy access for individuals using wheelchairs or mobility aids.
  2. Accessible Parking: Designated accessible parking spaces are located close to the entrance to make it convenient for guests with mobility challenges.
  3. Accessible Restrooms: Public restrooms are equipped with larger stalls to accommodate individuals with mobility devices and grab bars for added support.

Always check with the venue directly to ensure that their accessibility features meet your specific needs.

Policies and Procedures

Cancellation Policy

Life is unpredictable; therefore, we encourage all guests to purchase travel insurance. If purchased by you, this insurance reimburses you for prepaid non-refundable expenses due to certain unforeseeable circumstances. This can include but is not limited to sudden illness, death in the family, or property unavailability due to Force Majeure. It is strongly recommended that Guest purchase this valuable protection.

Guests can get a Full refund for cancellations made within 48 hours of booking only if check-in date is 21+ days in advance.

Bookings Cancelled14 days before check-in will receive a 50% refund. No Further refunds are available.

  • If there is a change in dates which shortens the original booking, the original booking cost will still apply.
  • Any changes to extend the booking, utilising the original dates booked, will not be penalised.
  • Changes in dates, which do not utilise the original dates booked, will be treated as a cancellation and will be subject to the cancellation policy above.
  • There are no refunds or credits issued for early departures.
  • We strongly recommend guests take out Travel Insurance to cover against cancellation penalties.

Extenuating Circumstances Eligible for Refund at our discretion:

Changes to government travel requirements.

Unexpected changes to visa or passport requirements imposed by a governmental agency preventing travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

Declared emergencies and epidemics.

Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions.

Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities.

Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters.

Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

Assignment or Subletting

This Agreement cannot be assigned, nor the premises sublet without the prior written consent. Guests acknowledges that they will personally occupy the property for the entire lease or rental period and will not sublet any portion of the property. Violation of these terms shall give us the right to immediately evict Guests and terminate this Agreement, and Guests will forfeit any right of return of any monies paid to date including any security deposit.


Guests agree to indemnify Owners and Owner’s Agent and save Owner and Owner’s Agent from and against any and all claims, actions, damages, liabilities and expenses, including reasonable legal fees in connection with the loss of life, personal injury and/or damage to the property arising from or out of any occurrence in, upon, or about the premises, occasioned by an act or omission by Owner, Owner’s Agent, Guest or other occupants.

We have no liability for damages or injury to you or guests: it is expressly understood and agreed that we will not be liable for any damages or injury to you or other occupants and their property from whatever cause arising from the occupancy of the premises, both inside and outside of the property, whether on the property or elsewhere.  

The supervision and safety of all children are the direct responsibility of guest or parents, or caretakers of any children on the premises, including but not limited to decks, balconies, loft area, bridges, hot-tubs, swimming pools and all other activities on the premises.  

Guests specifically accepts ALL liability for use of bunk beds and hot tub & swimming pools on the property and understands that we have no liability from any accidents, injuries, or death that may result from the proper or improper use. Guests accepts liability by voluntary use.

Fees and Charges

Cash, EFT, and BPAY are not accepted. Payments via credit cards is the preferred method.

Payment by Mastercard, Visa and direct deposit is welcome. A credit card transaction fee of 1.75% + $0.30 applies to Visa and Mastercard payments.

International cards, not local to Australia are charged at 3.5% + 2% if conversion is required.

If you chose to pay by credit card then you authorise us to complete any documentation for the purpose of a credit card system, and to amend and complete any credit card documentation for any charges including loss, damage, or excess cleaning that you owe us under the terms of this agreement.

Security Bond

You must provide us with a current credit card (EFTPOS cards are not acceptable) for the security bond, to the amount of $300 or other sum specified on the property page, before the start of your rental. You give us authority to deduct from your credit card for losses or damage, and for any other costs that you have incurred with us. If the total of these charges is greater than the security bond, then you agree to pay the balance on demand from us. We have the right to retain the security bond until any potential or outstanding claims relating to your use of the property are resolved.

For security reasons we do not accept personal or company cheques for security bonds. Please note that we reserve the right to increase the security bond for any groups which, we believe, fall into a higher risk category.

You are required to provide 100 points of ID eg Drivers licensee or passport with photo ID. This is processed by our 3rd party provider; Samma do not record or save your ID. All information is handled by SuteOp. 


It is your responsibility to report any damage, broken or lost items to us. Normal wear and tear are expected.

  • Wall damage beyond minor marks that require any patching or painting will incur a $500+GST fee.
  • Soft furnishings, fixtures and fittings Items that are lost, taken, or missing from the property may incur a replacement fee according to its value.
  • White goods and appliances that are broken or damaged from misuse will incur a replacement fee of its value. This does not include general maintenance to items.


You agree to pay a cleaning fee of $100+GST for your stay. Accommodation that is longer than 7 days will require a further cleaning fee of $150+GST.

Other Cleaning Charges

Smoking & Vaping

All Samma Short Stay apartments are Nonsmoking & No Vaping; meaning that you will ensure that neither yourself nor anyone else will smoke in the property or its facilities including balconies.

You agree that you will not allow smoking inside the property at any time. We will automatically deduct a minimum of $300 from your bond for additional cleaning if smoking has occurred. You will also face a potential claim for damages.


All Samma Short Stay apartments are not permitted to have animals stay in the properties. Therefore, you will not allow any animals into the property.

You agree that you will not allow animals inside the property at any time. We will automatically deduct a minimum of $300 from your bond for additional cleaning if an animal is found to be in the property. You will also face a potential claim for damages.

Seeing Eye dogs and assistance animals are permitted.

Requests for assistance or maintenance that is of the guests’ making will incur a minimum charge of $75+GST per hour.

Flagstaff Green – 23 Batman Street West Melbourne

Building Amenities

Swimming pool, Spa bath and Gym

The Pool, spa and gym area are on Level 1

Children under the age of 18 years are not permitted to use this facility unless accompanied by an adult owner or occupier.

The facility can be accessed between the hours of 6am and 10pm by use of the appropriate swipe card.

Please be advised:

  • No Alcohol is permitted.
  • No Glass is permitted.

Note: Jeans, bare feet, slippers, etc. are not allowed. Any form of attire, which may cause possible infringement of safety to self or other gym user, or potential damage to the equipment, is prohibited.


All gym users must observe the instructions and safety precautions pertaining to the use of the exercise equipment. Gym users will be held responsible for any damages caused to the equipment due to incorrect or improper usage.

Gym users are expected to practice good hygiene and gym etiquette by observing the following:

  • Return all equipment to its original place after use.
  • A personal towel must be used at all times.
  • Do not use equipment for longer than is recommended.
  • Wipe down equipment after use.


There are garbage disposal chutes on each floor. These are separate waste bins for recycling and everyday waste. Please bag your everyday waste prior sending down the chute.

Before putting things in the bin, please consider the following:

  • Separate your waste into recyclable collections.
  • General waste and recycling chutes are available on each floor Buy less packaging.
  • Don’t put oils, fats or harmful chemicals down the sinks.
  • Use a strainer in kitchen sinks.

Note: If it does not fit; do not force it down!

Entry Procedure

Please read each section:

Start here

  1. Head towards 17 Batman Street West Melbourne (Samma Head Office)
  2. On arrival use the on-street parking
  3. Find the digital lock box attached to the entry doorway at number 17 Batman Street
  4. Enter your given code sent via SMS or email. (The box pops open automatically)
  5. Take the swipe passes and garage door controller.

Vehicle Access

  1. Enter the garage via 23 Batman Street (next door to the office – Head West)
  2. Park in your allocated space indicated by the Samma Reserved signage.

Pedestrian Access

  1. Start at the top then:
  2. Head towards the Main entrance at 23 Batman Street (next door to the office – Head West)
  3. On the left-hand side, you will see the swipe access box.
  4. Press your given swipe against the access box.
  5. Enter via the air lock sliding doors.

Lift Access

  1. Once inside the lift press your swipe against the access box.
  2. Select your given level (eg apartment 1702 = level 17)

Front Door

  1. Once at your apartment touch the centre of the black touch panel above the handle this will activate the keypad.
  2. Swipe your Black Door Lock Pass against the touch panel.



Suggested Evacuation Procedures

Upon hearing a fire alarm within the building (even if not your own Apartment):

  • Evacuate via the nearest fire exit stairs.
  • Do not use the lifts.
  • Please descend the stairs calmly; don’t panic.
  • Assist elderly and / or the injured.
  • Remain in assembly area until all residents are accounted for.

Intercom Doorbell

Visitors can use the intercom to gain remote access to the development.

This can be done by using the intercom located at the front of the building by:

pressing the apartment number followed by the “bell” symbol. E.g. 3 0 1 Bell.

The intercom phone within the apartment will begin to ring with a button provided able to unlock the respective door to allow access to the development to visitors. The lift are secured to each level, and will temporarily allow visitors access to your level.

Exit Procedure & Key Return

Start Here

After completing your pack-up.

  1. Ensure you have removed all your personal belongings and packed your car.
  2. If you have your car parked in the basement remove your car to on street parking
  3. Exit the building and head towards Ground Floor
  4. Head towards 17 Batman Street (Samma Head Office)
  5. Find the digital lockbox.
  6. Enter your given code.
  7. Replace your given Swipe & garage controller.
  8. Close the lock box.
  9. Head on home!